Customer First
Your Vision, Our Customization
Our culture towards machines goes instinctively on customer service.
A top-level service means granting one-to-one relation with skilled personnel, spare parts on call and efficient on-site assistance. Customer loyalty and gained esteem are our successful key factors.
Pre-sale service
- Professional Product Data Management (PDM) Platform
- Comprehensive documentation library:Provides catalogs, manuals, instructions, and training materials.
- Wide customer support: Serves OEM distributors, installers, and end-users.
- Cost-saving features: Offers remote download and multilingual translation services, reducing upfront preparation costs.
- Market Research Data Analysis:
Sales cooperation service
- Professional Sales Technical Support Team:
- Provides comprehensive services tailored to the specific needs of users in different regions.
- Offers a wide range of services, including product selection assistance.
- Provides remote or on-site training (up to three times per year).
- Market Services:
- Conducts market visits to understand customer needs and preferences.
- Facilitates the seamless connection between ODM (Original Design Manufacturer) technology requirements and product development.
After-sales service
- Rapid and Efficient Response:
- China warehouse with RTS (Ready to Ship) capability for quick overall and spare parts response.
- 24-hour responsiveness to customer inquiries and requests.
- Professional On-site Support:
- Our on-site support includes training and site surveys, ensuring smooth operations and expert guidance for project success.
- Market Services:
- Customized after-sales terms, including spare parts and warranty, tailored to meet customer requirements.
Be In Front Line
A competent expert follows customer since the beginning of needs. Proud to lay our best strength in customer service quality
Warranty And Spare Part Kits Support
Hetapro heat pump factory offers clients a warranty 1 year(welcome extend warranty), and replacement parts are readily available to customers, which can avoid downtime.
Hetapro heat pump key components both have EMC (Electromagnetic Magnetic Compatibility)certificated),this enhanced customer satisfaction and peace of mind.
Votre réussite en affaires commence ici
Après avoir rempli le formulaire, un spécialiste en équipement d'incendie vous contactera dans les 24 heures.
Le premier objectif sera de comprendre vos besoins, puis d'élaborer ensemble un business plan et de vous proposer le meilleur prix pour vous !
Vos informations resteront strictement confidentielles.
